Delivery
We can deliver your wine to anywhere within the United Kingdom of Great Britain and Northern Ireland. We do not deliver to the Channel Islands or Republic of Ireland.
Morrisons Cellar Wine Delivery Schedule:
| Standard Delivery | Next Day Delivery | Next Day Before Midday | |
|---|---|---|---|
| Charge | Free | £5.00 | £8.00 |
| Delivery time | 3-5 days. UK only, some Highlands and Islands areas may take longer. | Order by 6pm Monday to Friday and receive you order the following day.* UK only, exclusions apply to Highlands and Islands. | Order by 6pm Monday to Friday and receive you order before midday the following day*. UK only, exclusions apply to Highlands and Islands |
| Delivery day | Monday to Saturday. | Monday to Saturday. | Monday to Friday. |
* Next day delivery orders made on Saturday or Sunday will receive their order on Tuesday.
* Bank Holidays - Place your Next Day Delivery order before 1800 on Friday and receive it on Saturday. Any Next Day Delivery or Standard Delivery orders placed after 1800 on Friday will be delivered by Wednesday.
We will do our best to try and deliver the products to you in accordance with the timescales set out in the despatch email. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control.
Delivery to the Scottish Highlands and Islands.
Our aim is to get your delivery to you as quick as possible although our courier can take a little longer to get to some areas. Please see below:
| Area | Postcode(s) | Next Day Service | 3 to 5 Day Service | Days of Delivery |
|---|---|---|---|---|
| Aberdeen | AB (except 37-38, 55-56) | add 1 additional working day | add 3 additional working days | Mon-Sat |
| Perth | DD8-11 | add 1 additional working day | add 3 additional working days | Mon-Sat |
| Shetland and Orkney | KW15-17 | add up to 4 additional working days | add up to 7 additional working days | Mon-Fri |
| Oban | PA20-33, 35-40 PH49-50 | add 1 additional working day | add up to 3 additional working days | Mon-Sat |
| PA34 (mainland) | add 1 additional working day | add up to 3 additional working days | Mon-Sat | |
| PA34 (island) | add up to 4 additional working days | add up to 6 additional working days | Mon-Fri | |
| PA42-49 | add up to 4 additional working days | add up to 6 additional working days | Mon-Fri | |
| PA41 | add up to 4 additional working days | add up to 6 additional working days | Mon-Fri | |
| PA60 | add up to 7 additional working days | add up to 9 additional working days | Mon-Fri | |
| PA61, 77-78 | add up to 5 additional working days | add up to 7 additional working days | Mon-Fri | |
| PA62-72, 74-75 | add up to 3 additional working days | add up to 5 additional working days | Mon-Fri | |
| PA73, 76 | add up to 5 additional working days | add up to 7 additional working days | Mon-Fri | |
| HS9-99 | add up to 5 additional working days | add up to 7 additional working days | Mon-Fri | |
| PH36-39 | add 1 additional working day | add up to 3 additional working days | Mon-Sat | |
| PH40-41, PA80 | add up to 3 additional working days | add up to 5 additional working days | Mon-Fri | |
| PH41-42 | add up to 3 additional working days | add up to 5 additional working days | Mon-Fri | |
| PH42-44 | add up to 4 additional working days | add up to 6 additional working days | Mon-Fri | |
| Kilmarnock | KA27-28 | add 1 additional working day | add up to 3 additional working days | Mon-Fri |
| Inverness | HS1-8 | add up to 4 additional working days | add up to 6 additional working days | Mon-Sat |
| IV41-51, 55-56 | add up to 4 additional working days | add up to 5 additional working days | Mon-Sat | |
| IV1-32, 36-40, 52-54, 63, AB37-38, 55-56, PH19-26, 30-35, KW1-14 | add 1 additional working day | add up to 3 additional working days | Mon-Sat | |
| Isle of Man | IM 1-99 | add up to 2 additional working days | Not Available | Mon-Fri |
| Isle of Wight | PO 30-41 | add up to 2 additional working days | Not Available | Mon-Fri |
| Scilly Isles | TR21-25 | add up to 2 additional working days | Not Available | Mon-Fri |
| Northern Ireland | BT 1-99 | add up to 2 additional working days | add up to 4 additional working days | Mon-Fri |
We will deliver the order to you at the delivery address you entered during the 'checkout' process.
If nobody is at home when our courier attempts delivery, then they will either leave your delivery in a safe place or try to deliver to one of your neighbours in the local vicinity and leave your delivery with them. Our courier will leave a 'sorry we missed you' card detailing where your delivery has been left. This is however done at your own risk. If those options are not available, then our courier will leave a 'sorry we missed you' card and attempt to contact you by SMS or email to arrange for redelivery so please ensure your contact details are correct. Our couriers will usually attempt redelivery on the following working day. After this, you will have to collect the goods from your local depot details of which will be left on the 'sorry we missed you' card.
If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.
If the order was returned because we failed to meet the original due date or time for delivery, then we will redeliver the order to you at no additional cost. In all other cases (for example, if there is nobody there to receive the order and there is no safe place to leave your parcel) you may be required to pay any additional delivery charges we incur in the order being returned to us and then redelivered to you.
Returns
If for any reason you want to cancel your order, want a replacement or refund because you don't like a product or any of the products are defective then you must return the products to us as soon as reasonably practicable and, in any event, within 28 days of notifying us of the cancellation or return.
Returns can be made using either of these options:
Returns via courier arranged by us
- Please contact Customer Services who will be able to help you to arrange for a return;
- One of our couriers will come and collect the products from you;
- Please include either the delivery note or a print out of confirmation of your order with the products and write out your reasons for the return on the back.
When returning defective products, we will arrange and cover the costs of the return.
You are under a legal obligation to take reasonable care of the products whilst in your possession. If you fail to do so, we may have a right of action against you for compensation. Where possible, we ask that you please return the products in their original packaging. Where this is not possible, please ensure that the products are packaged securely to help ensure that they reach us safely and in good condition.
