Terms and Conditions
Welcome to the morrisonscellar.com website terms and conditions of supply.
You should print and save a copy of these terms and conditions for your future reference.
When purchasing your order during the checkout process, if you accept these terms and conditions, please tick the box marked "I Accept". Please understand that if you do not accept these terms and conditions, you will not be able to order any products from our website.
1 OUR WEBSITE
1.1 - This website is only intended for use by people resident in the United Kingdom of Great Britain and Northern Ireland. We are unable to accept orders from any other countries.
1.2 - Our website is also only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject your order if we reasonably think that you are buying our products for business purposes but we will contact you to discuss this first.
2 PERSONAL DETAILS
2.1 - If you want to order any products from our website then you will need to register with us. You will also need to enter certain details during the 'checkout' process.
2.2 - You will be asked to enter information such as your name, age, address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.
2.3 - To ensure that your credit, debit or charge card is not being used without your consent and to verify that you are over 18 years of age (as explained below) we will carry out certain credit and fraud checks and will validate the name, address and other personal information that you give to us during the 'checkout' and registration process against appropriate third party databases. If any problems arise from these checks, we will contact you and may require additional proof of age to be sent to our customer services team via email (photo ID such as driving license or passport).
2.5 - You are responsible for keeping your username, password or any other piece of information relevant to your access to the website that we give to you as part of our security procedures, confidential.
3 AGE RESTRICTION
3.1 - We will not sell products to people under the age of 18.
3.2 - We are an ethical supplier and are committed to upholding both our legal and social obligations as a retailer of products. To achieve this, we have a number of control checks throughout the purchase and physical distribution process, for example we request your date of birth when you place an order, we may verify who you say you are through personal identity checks and will only deliver products to somebody who is, in our reasonable opinion, over the age of 18.
4 YOUR STATUS
4.1 - By placing an order through our website, you are confirming to us that:
(a) you are a consumer and are not purchasing our products for any business purposes;
(b) you are at least 18 years old;
(c) you are resident in the United Kingdom of Great Britain and Northern Ireland; and
(d) you are accessing our website from the United Kingdom of Great Britain and Northern Ireland.
5 HOW IS THE CONTRACT FORMED BETWEEN YOU AND US?
5.1 - The technical steps required to create a contract between you and us are as follows:
- You will be guided through the 'checkout' process by a series of instructions. If you want to correct any errors you have made, you can do so by clicking the 'back' button.
- You place the order on our website by clicking the 'Place Your Order' button at the end of the 'check out' process.
- We will send you an email to acknowledge that we have received your order. This is not an order confirmation or acceptance of your order because we will have to carry out stock and identity checks first.
- We will then send you a confirmation email to confirm that your order is being processed by us. Again, this is not acceptance of your order.
- Finally, we will then send you an email to confirm that your order has been despatched to you (your 'despatch email'). At this point, your order has been accepted by us and the contract is formed between you and us (unless we have notified you that we do not accept your order or you have cancelled it – please see our Cancellations, Returns and Refunds Policy below)
5.2 - The products you order may not all be stored by us at the same location, so we may sometimes not be able to deliver all of your products at the same time so don't worry if your order seems to have been partially delivered. You will still only be charged one delivery charge though. If this is the case, then we will send you separate despatch emails for the different products. We do not have to supply any part of your order until we have sent you a despatch email. If you have any queries about your order or worry that it may be incomplete, then please contact Customer Services.
5.3 - The contract will be concluded in English.
6.1 - We can deliver your wine to anywhere within the United Kingdom of Great Britain and Northern Ireland. We do not deliver to the Isle of Man, Channel Islands or Republic of Ireland.
6.2 - The delivery options available to you are as follows:
|Delivery option||Delivery time|
|Free Standard Delivery||Delivery Monday to Saturday within 3-5 days following receipt of despatch email.|
|Next Day||Delivery Monday to Saturday on the following day if ordered before 6pm. If ordered on Saturday or Sunday, delivery will be Tuesday.|
|Next Day Before Midday||Delivery before midday Monday to Saturday on the following day if ordered before 6pm. If ordered on Saturday or Sunday, delivery will be Tuesday before midday.|
6.3 - We will do our best to try and deliver the products to you in accordance with the timescales set out in the despatch email. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control.
6.4 - We will deliver the order to you at the delivery address you entered during the 'checkout' process.
6.5 - If nobody is at home when our courier attempts delivery, then they will either leave your delivery in a safe place or try to deliver to one of your neighbours in the local vicinity and leave your delivery with them. Our courier will leave a 'sorry we missed you' card detailing where your delivery has been left. This is however done at your own risk. If those options are not available, then our courier will leave a 'sorry we missed you' card and attempt to contact you by SMS or email to arrange for redelivery so please ensure your contact details are correct. Our couriers will usually attempt redelivery on the following working day. After this, you will have to collect the goods from your local depot details of which will be left on the 'sorry we missed you' card.
6.6 - If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.
6.7 - If the order was returned because we failed to meet the original due date or time for delivery, then we will redeliver the order to you at no additional cost. In all other cases (for example, if there is nobody there to receive the order and there is no safe place to leave your parcel) you may be required to pay any additional delivery charges we incur in the order being returned to us and then redelivered to you.
7.1 - The products prices on our website are inclusive of UK VAT.
7.2 - The price of the products and our delivery charges will be as quoted on our website from time to time except as set out in 7.4 below.
7.3 - Products prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a despatch email.
7.4 - Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when despatching the products to you. If a product's correct price is higher than the price stated on our website, we will contact you to see what you want to do before despatching the products.
7.5 - Payments will be taken immediately on order. Payment for all products must be by credit or debit card as set out on our website.
8 DISCOUNTS AND OFFERS
8.1 - Promotions will occasionally be run at our discretion. We reserve the right to terminate any special offer or discount at any time without notice (but this will not affect any orders that we have already accepted).
8.2 - Discount/offer codes will occasionally be made available at our discretion and these will be available to use against your order with us. Only one discount/offer code can be used per order, and cannot be used in conjunction with any other discount/offer code. Discount/offer codes are case sensitive.
8.3 – 'Buy Any Case and Save 25%' - The offer is for 25% off a purchase of a case of 6 or 12 bottles of wine on morrisonscellar.com. Discounts are not available on single bottles. The offer is valid until 5th May 2013. The promotional code EXTRA25 must be entered at the checkout on the website to receive the discount This discount code cannot be used in conjunction with any other discount code. Products are subject to availability, while stocks last. Delivery charges are not subject to the discount. Free standard delivery is available on every purchase and takes 3-5 days following receipt of dispatch email. Discounts cannot be applied retrospectively. All information is correct at time of going to print. Morrisons Cellar reserves the right to amend or withdraw the promotion, at any time, as necessary, due to circumstances beyond its reasonable control. The money back guarantee does not affect your statutory rights. PROMOTER: Morrisons Cellar, Wm Morrison Supermarkets plc, Hilmore House, Gain Lane, Bradford, BD3 7DL. Company number 358949.
9 CANCELLATION, REFUNDS AND RETURNS POLICY
I've changed my mind and want to cancel
9.1 - If you change your mind or you simply want to cancel your order for any reason, then you can do so at any time either before you receive a despatch email from us or within seven days beginning on the day after you received your products.
9.2 - To cancel your order please contact Customer Services. After cancelling, if you receive your order then must return it to us (please see Returns below).
9.3 - If you have received a cancelled the order, then (provided all the bottles are unopened) we will give you a full refund of the price you paid for the products and any applicable delivery charges. We will process the refund due to you as soon as possible and, in any case, within 28 days of the day that you told us you want to cancel.
I have tried the products and don't like them
9.4 - If you do not like one or more of the products you have ordered, then you also have seven days beginning on the day after you received your order to notify us and to receive a replacement or refund as part of our 100% money back guarantee as set out below. To notify us, please contact Customer Services. After notifying us, you must return the order to us (please see Returns below).
9.5 - Our Customer Services representative will discuss with you whether you would like a replacement or a refund. We will replace or refund the product or products that you do not like. If you have bought a whole case of one particular wine, then we will refund the whole case, provided of course that you have only drunk one bottle from the case. Please note where, in our reasonable opinion, you appear to be abusing this right (for example, if you have repeatedly ordered products from our website, drunk it and then requested refunds or replacements) then we reserve the right to either refuse to accept any further orders from you and to close your account on our website (once we have fulfilled our obligations under these terms and conditions), or, to refuse to grant you a refund or replacement.
9.6 - Where you are entitled to a refund, we will refund the price of the bottle in full but not the delivery charges. We will process the refund due to you as soon as possible and, in any case, within 28 days of the day that you told us you want to cancel.
The bottles of products you sent me were defective
9.7 - Each product is sold subject to its Product Description which can be found on the particular web page for the relevant product.
9.8 - If you think that any product you have received is defective, then in the first instance please contact Customer Services who will do their best to assist you.
9.9 - You must return any defective products to us (please see Returns below). If defective, then you are entitled to a replacement or a refund.
9.10 - Either before or at the time you return the products to us, you will need to tell us whether you would like a replacement or a refund and our Customer Services representative will discuss this with you. Where you have not told us what your preference is, we are not obligated to contact you to find out and will, in such cases, give you a refund. We will refund the price of the bottle(s) of products together with any applicable delivery charges. Whether you receive a replacement or a refund, we will also refund any reasonable costs you may have incurred in returning the defective bottles of products to us. Where you have not told us what costs you have incurred, we will make a reasonable estimation. If you are not happy with any such estimation, then please contact our Customer Services.
9.11 - The guarantees provided above are in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
9.12 - Where we give you a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9.13 - If for any reason you want to cancel your order, want a replacement or refund because you don't like a product or any of the products are defective then you must return the products to us as soon as reasonably practicable and, in any event, within 28 days of notifying us of the cancellation or return.
9.14 - Returns can be made using either of these options:
Returns via courier arranged by us
- Please contact Customer Services who will be able to help you to arrange for a return;
- One of our couriers will come and collect the products from you;
- Please include either the delivery note or a print out of confirmation of your order with the products and write out your reasons for the return on the back.
9.15 - When returning defective products, we will arrange and cover the costs of the return.
9.16 - You are under a legal obligation to take reasonable care of the products whilst in your possession. If you fail to do so, we may have a right of action against you for compensation. Where possible, we ask that you please return the products in their original packaging. Where this is not possible, please ensure that the products are packaged securely to help ensure that they reach us safely and in good condition.
10 OUR LIABILITY
10.1 - If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and other losses that you suffer as a result of our failure to comply which are a foreseeable consequence of such failure.
10.2 - Nothing in these terms and conditions excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987; or
(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
11.1 - Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable).
11.2 - Nothing under the contract shall give rights to any person who is not a party to it (whether under the Contracts (Rights of Third Parties) Act 1999) or otherwise.
11.3 - We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
11.4 - All aspects of the contract formed in respect of your use of our site shall be governed by English law and the parties agree to the non-exclusive jurisdiction of the English courts as far as possible. In some circumstances the laws where you are domiciled may apply and the courts where you are domiciled may have jurisdiction.
12 CUSTOMER SERVICES
12.1 - If you have any questions or complaints, please contact our Customer Services team on 0845 126 9463 between the hours of 8.00 am to 8.00 pm Monday to Saturday or between the hours of 10.00 am to 16.00 pm on Sunday. On a Bank Holidays opening hours are 9am to 6pm. Calls from UK BT landline will be charged at 5 pence per minute. Calls from other networks and mobiles may vary. Calls may be recorded for training purposes.
12.2 - Alternatively, please email us at firstname.lastname@example.org, fax us on 0173 320 1861 or write to us at Customer Service Department, Wm Morrisons Supermarkets Plc, Club Way, Cygnet Park, Hampton, Peterborough, Cambridgeshire, PE7 8JA.
13 INFORMATION ABOUT US
13.1 - We operate the website morrisonscellar.com. Our full legal name is Wm Morrison Supermarkets Plc. We are a public limited company incorporated in England and Wales. Our registered company number is 358949 and our registered address is Hilmore House, Gain Lane, Bradford, West Yorkshire, BD3 7DL. Our VAT number is 343 4753 55.
Last revision date: November 2012